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Terms & Conditions

These terms and conditions apply either when a contract was made in writing or verbally. We promise immediate execution of reservations: all reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However, it is your responsibility to give us the correct email address and/or contact us if you did not receive the email, within 72 hours after booking.

1. Agreed Price

The agreed price is the price to be paid for the journey as agreed between City Limo and you, the customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify these should be made at least 7 days in advance of travel and we will endeavour to accommodate minor changes, subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs, which will be notified to you when accepted. Additional pick ups or drop offs are charged at £15.00 per drop/pick up.

2. Payment

We always require your credit/debit card details for every booking, so any damage that occurs can be charged via our payment processor. If paying the full amount in cash on the day, your card details are still required. Any reservation fee paid is non-refundable. The balance due (net of any reservation fee) is payable 7 days before the day of hire, by bank transfer — not on the day. A £50.00 cancellation fee applies if you cancel a booking where no reservation fee was originally paid. Card transactions are processed securely on our behalf and will appear on your statement accordingly.

3. Cancellation of a Booking

We advise customers to only pay the requested reservation fee, not the full amount. Should you cancel, the reservation fee or full payment paid is non-refundable. Where a job is cancelled with less than 7 days' notice, the full agreed price becomes due and owing. Cancellations must be confirmed by you in writing and emailed to us. If you fail to show up or do not notify us of a cancellation, we will charge the full agreed price plus fuel and driver costs to the card on file. If you wish to re-book at a later date, we will hold your deposit and deduct it from your next quote, providing the new booking is within 3 months of the original booking.

4. Cancellation By Us

We reserve the right to cancel the hire contract if the client does not accept our terms and conditions and/or refuses to provide a deposit or card details. If we cancel your contract, we will notify you by email or phone and re-credit any sum deducted within 30 days of your reservation. We will provide, or endeavour to provide, a substitute vehicle of similar type and price where the requested vehicle is unavailable, and will inform you as soon as we become aware of any such issue.

5. Grace Period

We strive to arrive at the pick-up point at the agreed time. Occasional causes beyond our control (weather, traffic accidents, road works etc.) may prevent this, so we build in a grace period of up to 30 minutes. No refunds will be given regardless, schedules permitting.

6. Damages

Damage to the vehicle caused by you, the customer, and/or your guests, however caused, is your responsibility, and any resulting repair costs will be charged accordingly. In the event of sickness or soiling of the vehicle, a £100.00 charge applies to make the vehicle good. Any spills must be reported to the driver immediately. Where the booking was secured using a card, you agree that we may deduct damages from that card as they arise.

7. Additional Charges / Overtime

Overtime begins immediately after the agreed return collection time, charged at £75.00 per hour or part thereof, and must be settled before the end of the hire. We do not accept cheques or cards as payment on the day of hire unless agreed in advance; where overtime payment cannot be taken on the day, the amount will be charged to the card used for the booking deposit.

8. Hire Type

We offer pick up & return, one-way and continual hire services. Unless you have booked a continual hire, other customers may hire the vehicle before or after your journey; the vehicle will be cleaned and replenished between hires.

9. Lost Property

We are unable to take responsibility for property left in the vehicle at any time or under any circumstances.

10. Breakdown

In the unlikely event of a breakdown or the vehicle being rendered unserviceable, we will use our best endeavours to provide a back-up vehicle as quickly as possible. We cannot be held liable for any consequential loss of time as a result, and the agreed price stands regardless with no refunds given.

11. Charges / Damage Schedule

• Any glasses – £10.00 each
• Sickness – £100.00
• Excessive drinks spillage – £50.00
• Extra drop offs – £20.00 each
• Extra hourly rate above set collection time – £100.00

Disrespectful behaviour or foul language towards any City Limo staff will result in the reservation being cancelled.

12. Return Collection Times

The collection time stated on your booking confirmation is the time you must be back at the vehicle ready to leave. Our chauffeurs will wait up to a maximum of 20 minutes for remaining passengers, after which the vehicle may depart regardless of whether everyone has boarded.